Refund policy

Effective Date: January 2025

At Warming Effect, we are dedicated to providing you with premium home linens that encourage relaxation and self-care. If, for any reason, you are not completely satisfied with your purchase, we offer the following return and refund policy to ensure your experience remains exceptional. 

Returns

·       Eligibility: To qualify for a return, items must be unused, unwashed, and in their original condition, including all packaging, tags, and labels.

·       Time Frame: Returns are accepted within 30 days from the date of delivery.

·       Non-Returnable Items: Personalized or custom-made products, as well as items marked as final sale, are not eligible for return.

Return Process

1.     Initiate Return: Contact our Customer Service team at concierge@warmingeffect.com to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for the return.

2.     Prepare Package: Securely repack the item(s) in their original packaging, including the rigid packaging box and shipping box. Ensure all tags and labels are intact.

3.     Shipping: Clearly write the RMA number on the outside of the package and ship it to the address provided by our Customer Service team. We recommend using a trackable shipping method to ensure safe delivery. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a manufacturer defect or an error on our part.

Refunds

·       Processing: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

·       Approval: If approved, refunds will be processed within 7-10 business days to the original method of payment.

·       Deductions: Original shipping charges are non-refundable. In cases where return shipping is covered by Warming Effect (e.g., manufacturer defects), no deductions will be made.

Exchanges

• Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 14 days of receipt at concierge [@] warmingeffect.com with details and photographs of the issue. We will arrange for a replacement or a full refund, including return shipping costs.

Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to our Customer Service team at concierge [@] warmingeffect.com or call (801) 784-8572.

Note: This policy is subject to change without prior notice. Please review it periodically for any updates.